Privacy and Cookies Policy

At Bazza Koala, we value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information when you visit our website, purchase our products, or use our services.

1. Personal Data Collection

We collect various types of personal data, including but not limited to:

Contact Information: Name, email address, phone number, and physical address.
Transaction Details: Payment information and purchase history.
Demographic Information: Age, gender, and location.
Technical Data: IP address, browser type, and operating system.
User Activity: Information about your interactions with our website, including pages viewed, products added to the cart, and preferences.

2. How We Use Your Data

The personal data we collect is used for the following purposes:

Order Processing: To fulfill your orders, process payments, and deliver products.
Communication: To send order confirmations, updates, newsletters, and promotional offers.
Customer Support: To respond to your inquiries, provide assistance, and improve customer service.
Marketing: To personalize your experience, recommend products, and deliver targeted advertising.
Legal Compliance: To comply with legal obligations and protect our rights.

3. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, analyze site traffic, and track user behavior. We use the following types of cookies:

Essential Cookies: Necessary for the basic functionality of the website.
Performance Cookies: Help us understand how visitors interact with the site, allowing us to improve functionality.
Advertising Cookies: Used to deliver personalized ads based on your interests and browsing behavior.

4. Data Storage and Security

We store your data securely using industry-standard encryption and security protocols. Access to your personal data is restricted to authorized personnel only. We retain your data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Sharing Your Data

We do not sell your personal data to third parties. However, we may share your data with:

Service Providers: Companies that assist us in operating our website, conducting business, and servicing you (e.g., payment processors, delivery services).
Legal Authorities: If required by law or to protect our legal rights.

6. Your Rights

You have the right to:

Access Your Data: Request a copy of the personal data we hold about you.
Correct Your Data: Update or correct any inaccuracies in your data.
Delete Your Data: Request the deletion of your personal data, subject to legal and contractual restrictions.
Opt-Out: Unsubscribe from marketing communications or decline the use of certain cookies.

7. International Data Transfers

If you are located outside of Australia, please note that your data may be transferred to and processed in Australia or other countries. By using our services, you consent to such transfers, provided they are in compliance with applicable privacy laws.

8. Legal Compliance

We comply with applicable privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 and the General Data Protection Regulation (GDPR) where applicable. Non-compliance with these laws can result in significant penalties, and we take our legal obligations seriously.

9. Changes to This Policy

We may update this Privacy and Cookies Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to you via email or a prominent notice on our website.

10. Contact Information

If you have any questions, concerns, or requests regarding your personal data or this policy, please contact us at bazzakoala.com.au/contact/